"One day he challenged me and he said, 'Listen, I want you to help our 477 store directors be great. But listen, I don't want you to go and teach them about engagement. They don't need like a history lesson. But I want you to teach them how to be engaging.' As I've navigated through various organizations, what I realized is that most organizations have the same challenges around manager performance."
Kamaria Scott, Manager Enablement Expert at Accenture
We're Only Human -- Episode 150
During a recent livestream event, when first-time managers was brought up as a conversation topic, multiple attendees quickly pointed out their own follies and challenges when it came to first time leadership roles.
Yet most companies still don't have a structured way to identify, select, and equip managers to be capable professionals.
In today's conversation with Kamaria Scott from Accenture, Ben and Kamaria talk about:
Some of her favorite methods for helping to create more openness around manager performance enablement
Supporting open dialogue with "manager circles"
Carefully applying training where it needs to go instead of wielding it as a weapon.
This is a powerful discussion for any organization or leader who has wondered how to create a more capable and connected manager.